Detailed description of goods and/or services

TREE ECD is a business in the Non Profit industry Early Childhood Development.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 15 working days and delivery confirmed by way of email (for eg booking number / booking voucher etc). Must mention the use of courier and/or postal services and associated costs, if applicable.

Export restriction

The offering on this website is available to South African clients only.

Return and Refunds policy

The provision of goods and services by TREE ECD is subject to availability. In cases of unavailability, TREE ECD will refund the client in full within 30 days.

Customer privacy policy

TREE ECD shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the TREE ECD bank account, the details of which will be provided on request

Credit card acquiring and security

Credit card transactions will be acquired for TREE ECD via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by TREE ECD separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR). Delivery is an additional cost.

Responsibility

TREE ECD takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support AND THE QUALITY OF GOODS.

Country of domicile

This website is governed by the laws of South Africa and TREE ECD chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, PO BOX 35173, Northway, 4065, Durban, KZN, RSA

Variation

TREE ECD may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by Training and Resources in Early Education based in South Africa trading as TREE ECD and with registration number NPO – 002-495 and Bertha Magoge (Director)

TREE ECD contact details

Support: Email: brian@tree-ecd.co.za Telephone: 031 579 4711